The Ribbon Co is a trading name of Altered Chic. For more information about, please visit their website here. Altered Chic is VAT registered. Our VAT number is 283975744.
We may update these Terms and Conditions from time to time and will notify such changes to you by uploading them on the Site. You should review this page periodically for changes.
The term ‘The Ribbon Co’, ‘Altered Chic’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Altered Chic, 48 St Johns Road, Chesterfield, Derbyshire, S43 3QW. The term ‘you’ refers to the user or viewer of our website.
Accessing our site
Access to the Site is permitted on a temporary basis, and we reserve the right to withdraw or amend the services we provide through the Site without notice. We will not be liable if for any reason the Site is unavailable at any time or for any period.
Purchases may be paid for via the secure payment website PayPal, or securely on our website via our 3rd-party merchant Stripe. Delivery charges will vary depending on the shipping destination.
Refusal of transaction
We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of so refusing or by reason of unwinding or suspending any transaction after processing has begun.
We limit the number of samples to 6 per customer unless arranged with us previously. Free samples are provided at our discretion.
Your shopping basket displays the goods you have chosen and details of postage and packing. The delivery costs will vary depending on the shipping destination. Any delivery times quoted are in working days and are estimated based on Royal Mail’s guidance.
Please be aware that colours may differ slightly to that shown on your screen. Please contact us if you would like more information about specific colours.
Due to manufacturing tolerances, there may be slight variations in ribbon and print colours between orders. All sizes quoted are approximate.
If you purchase business branded ribbon and supply us with artwork to print, we will assume that you have been granted permission by the copyright holder for us to use that artwork. Please do not request copyrighted or trademarked images, names or phrases to be printed unless you have express permission from the copyright holder.
We reserve the right to decline orders where we believe this may not be the case.
Import regulations and duty
If you order goods from The Ribbon Co for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
Please also note that the goods and services offered for sale are directed solely at UK residents. We make no representation that any goods or services sold through the site are appropriate or available for use outside the EU. You must comply with all applicable laws and regulations of the country for which the goods or services are destined. Please note that items may not be deliverable overseas due to local law and it shall be your responsibility for any failure to deliver the goods overseas due to local law. We will not be liable for any breach by you of any laws.
If you wish to discuss or organise a return, exchange or refund of any item purchased through The Ribbon Co please contact us at firstname.lastname@example.org in accordance with our Returns & Refunds Policy. Any returns or refunds will be made in accordance with the Returns & Refunds Policy.
You may link to website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
The Ribbon Co provides links to other websites for your information. If you use these links, you leave The Ribbon Co. We have not reviewed these third party websites and we have no control over such sites or resources. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to The Ribbon Co, you do so entirely at your own risk. We accept no responsibility for third party websites or for any loss or damage that may arise from your use of them including the group gifting application which is provided by a third party.
Viruses, hacking and other offences
You must not misuse The Ribbon Co by introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to The Ribbon Co, the server on which The Ribbon Co is stored or any server, computer or database connected to The Ribbon Co. You must not attack The Ribbon Co via a denial-of-service attack or a distributed denial-of-service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use The Ribbon Co will cease immediately.
We will not be liable to you for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of The Ribbon Co or to your downloading of any material posted on it, or on any website linked to it.
If we fail at any time to insist upon strict performance of any of your obligations under these Terms and Conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under them, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of these Customer Terms shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.
If any of these Customer Terms are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
Where we are prevented from or delayed in carrying out obligations under these Customer Terms due to circumstances beyond our or the Seller’s reasonable control including, without limitation, acts of God, governmental actions, war or national emergency, riot, civil commotion, fire, explosion, flood, inclement weather, epidemic, lock-outs, strikes or other labour disputes or restraints or delays affecting carriers or an inability or delay in obtaining supplies of adequate or suitable materials then our performance of its obligations shall be postponed for the period of time that the circumstances continue.
Law and jurisdiction
Contracts for the purchase of goods or services through our Site shall be governed by English law. Any dispute arising from, or related to, such contracts shall be subject to the exclusive jurisdiction of the courts of England.